Refund Policy

Last updated: September 2, 2026

There is no automatic, self-serve refund flow. Refunds are handled case by case — email admin@provablelearning.com and we'll take a look.

Credits never expire

Bundles don't expire, so there's rarely a reason to refund an unused credit — it's still good whenever you're ready to book.

Cancelling or rescheduling a session

Free to cancel or reschedule 2 hours or more ahead — the credit comes back. No request is needed — it happens automatically. Cancelling inside 2 hours, or not attending, uses the credit. Arriving more than 15 minutes late counts as not attending.

Asking for a used credit back

If you cancelled inside 2 hours, or a session was recorded as missed and you think it shouldn't have been, you can ask us to review it from your sessions page. Tell us what happened — we read every request and decide case by case. If we approve it, the credit goes back to your balance.

We return up to 2 credits per student per calendar month, counting late cancellations and missed sessions together. Past that we can't return a credit for that month, and we'll tell you before you write the request rather than after.

Purchase refunds

If we approve a refund for a purchase, it's issued through Stripe to your original payment method, and any related credits are removed from your balance as part of the same adjustment so the two stay in sync.